Recruitment Chatbots - Boon or Bane - Blog Image

Recruiting Chatbots – Boon or Bane?

Wileen Barretto on October 8, 2021 in HR Management

Hiring can be a time-consuming and tedious process. But with the help of AI-powered recruiting chatbots, you can significantly reduce your talent acquisition efforts.

Recruiting chatbots allow you to focus on the human side of the process while automating top-of-funnel recruiting activities. So, while you schedule an in-person interview, recruiting chatbots can answer candidate questions and lead them through the application process. However, to prevent harming your employer branding, it is critical to employ recruiting chatbots effectively.

Before you leverage this AI technology in recruiting, take a look at its positives and downsides.

  • The hiring procedure

    Positive: Chatbots can make the recruitment process go more smoothly. As a result, you will be able to make the most of your recruiting time. Chatbots can help you reduce the response time. So, a candidate does not have to wait for hours, if not days, for an update on the hiring process. Chatbots can help candidates through the many steps of a job application process using effective text communication.

    Downside: While chatbots can shorten the hiring process and make it more efficient, they are a time and money investment. To set up chatbots, you will need not only reliable technology but also a lot of time to verify its efficacy. Furthermore, managing and maintaining chatbot operations may necessitate the hiring of a dedicated person or team.

  • The quality of hires

    Positive: Before you skim through the applications, chatbots can help you pre-screen candidates. As a result, only those individuals who possess the necessary skills and experience will be contacted for interviews. Thus, you will be able to spend more time interviewing qualified prospects rather than sifting through their resumes.

    Downside: Although chatbots can assist in the pre-screening of candidate applications, they are unable to assess factors such as personality and work ethics. Apart from their work knowledge, these indicators can help you assess whether the candidate is a good fit for your company’s culture. As a result, there is a chance that the best candidates may be overlooked.

  • The nature of candidate experience

    Positive: Chatbots can help you communicate more quickly. You can avoid the candidate’s fear of being ghosted by using chatbots. Furthermore, chatbots can make candidates learn whether or not their application or query has been received. As a result, you won’t have any needless follow-up emails stacking in your inbox. This feature is especially useful if you get applications or inquiries on the weekend or when you are unable to attend to them at your desk. Thus, you can foster a pleasant candidate experience.

    Downside: While chatbots can aid in the creation of a great candidate experience, this is not always the case. If the chatbot does not understand what the candidate is saying, it can be a frustrating experience for the candidate. In this case, the chatbots may become unresponsive, resulting in a poor experience for the candidate. Such incidents can cause a candidate to opt-out of the hiring process.

  • The tendency of human bias

    Positive: Human biases, whether conscious or unconscious, can be reduced with the help of chatbots. Due to the fact that they strive to match a candidate to an open job role based on their skills and expertise, biases can be ruled out.

    Downside: Although chatbots can help eliminate prejudices in the hiring process, they lack judgement. They may shortlist individuals based on job criteria, but they may dismiss a candidate who is willing to take on new tasks. As a result, you might lose qualified candidates.

To sum up

When used correctly, just like any other technological feature or hiring tool, you will be able to reap its benefits. While recruiting chatbots can ease the hiring process, exercise discretion when using this technology to make all the difference.

Combining the ease of a recruiting chatbot with the capability of an applicant tracking system (ATS) can be extremely beneficial. Additionally, you can match the personality of the recruiting chatbot to your company’s aim and culture. This way you not only improve your hiring process but also don’t overlook the human component of recruiting. An AI-packed recruiting software like Jobsoid allows you to efficiently engage with your hiring team, while the chatbot responds to any queries professionally and promptly.

So, find the right talent more quickly and effectively by signing up for Jobsoid for free. To make better hires, sign up for a 14-day trial account today!

Wileen Barretto

Wileen Barretto is a Content Writer at Jobsoid. She holds a Master’s degree in English Literature and loves reading fiction. When not creating content, she is whipping up a cake or baking cookies!