Top 7 Job Descriptions for Customer Service Industry - Blog Image

Top 7 Job Descriptions for Customer Service Industry

Poonam Jamuni on September 28, 2020 in Insights

Customer service is the support and assistance that an organization offers a customer before they buy and use a particular product or service. The main motto of the Customer Service industry is to provide the best customer service experience for the customer so as to retain customer loyalty.

An ideal candidate will be responsible for reaching out to the customer to sell the company’s products and services. In addition to this, the customer service professional should resolve customer complaints as and when required in a timely manner.

A customer service professional should be outstanding in interacting with customers. Prior work experience in the Customer Service industry will be mandatory for the prospective candidate. Furthermore, the candidate willing to work in this field should be highly motivated as well as able to work under immense stress.

Having extraordinary communication skills is essential for these customer service positions. Moreover, the potential candidate should possess excellent problem-solving skills, strong presentation skills, and the ability to pay close attention to details.

Here are the top 7 job descriptions for Customer Service industry

  1. Customer Service Representative

    A Customer Service Representative is responsible for providing excellent customer support to the clients. They are also responsible for responding to customer’s questions as well as resolving issues in a timely manner.

    Being in direct contact with the customer, the Customer Service Representative should have an in-depth knowledge of the products and services that the company offers. In addition to this, the candidate should have a strong understanding of the company’s policies and procedures.

    Past work experience or job training as a Customer Service Representative is mandatory for this position. Experience with CRM software such as Zendesk, Zoho will be an added advantage to the potential candidate. Phenomenal communication skills and the ability to maintain a positive work environment is essential for the candidate willing to join the team.

    Check out this Customer Service Representative Job Description template and use it for job advertisements on job boards as well as on social media platforms.

  2. Call Center Representative

    A Call Center Representative is responsible for providing assistance to clients via phone calls as well as emails. They are also required to answer questions efficiently and in a timely fashion.

    The potential candidate should provide necessary information to the customers while adhering to the organization’s policy and procedure. To be successful in this job position, the Call Center Representative should have amazing communication skills as they have to handle various types of clients.

    Familiarity with CRM software such as Hubspot, Zoho, or Salesforce is essential for this job position. Furthermore, the candidate should possess excellent decision-making skills, organizational skills, and the ability to work independently as and when needed.

    Customize this Call Center Representative Job Description template to hire the best candidates.

  3. Front Desk Representative

    A Front Desk Representative is required to manage the company’s font office entirely. They are also required to answer customer’s questions and concerns, greet the customer in a friendly manner, and represent the company.

    In addition to this, the candidate should note down the customer complaints as well as answer the calls. Furthermore, scheduling meetings with the clients and keeping a log of the messages received for the higher management in their absence.

    An ideal candidate should have a pleasant personality and a customer-oriented approach. Extraordinary interpersonal skills, amazing customer service skills, and the ability to multitask are the skills  these Front Desk Representatives should possess.

    Explore this Front Desk Representative Job Description template to hire faster.

  4. Help Desk Specialist

    A Help Desk Specialist is responsible for providing technical solutions to the clients. The Help Desk Specialist is also responsible for providing step by step guidance to the customers over a telephonic call or live chat.

    The candidate should train the junior staff of the call center. Prior work experience as a Help Desk Specialist is mandatory for this position. To be successful in this role, the potential candidate should have experience in resolving customer issues and complaints.

    Excellent communication skills, strong time management skills, and the ability to pay close attention to details are essential for this position.

    Check out this detailed Help Desk Specialist Job Description template.

  5. Receptionist

    The next job description in the list of top 7 job descriptions for Customer Service industry is Receptionist.

    A Receptionist is responsible for maintaining and managing the front desk of the organization. A Receptionist is also responsible for providing excellent customer support as well as redirecting calls to the appropriate departments.

    The prospective candidate should arrange meetings and appointments according to the availability of senior management. In addition to this, the candidate should also manage and maintain the visitor’s list.

    The candidate willing to join should have a pleasant personality with extraordinary communication skills. To be successful as a Receptionist, the candidate should possess strong interpersonal skills, amazing customer service skills as well as excellent time management abilities.

    Use this detailed Receptionist Job Description template and hire faster from a wider talent pool.

  6. Technical Account Manager

    A Technical Account Manager is responsible for providing customer service as well as technical support to the clients. They are also responsible for analyzing potential sales of the organization as well as maintaining a cordial customer relationship.

    The main goal of the Technical Account Manager is to troubleshoot technical issues in a timely manner. Since the candidate has to address the non-technical audiences, they have to possess strong interpersonal skills.

    To be successful in this job role, the candidate should have strong communication skills as well as team management skills. In addition to this, the candidate should have experience in sales software such as Zoho, NetSuite, or Salesforce.

    You can customize and use this detailed Technical Account Manager Job Description as per your hiring criteria.

  7. Customer Support Specialist

    A Customer Support Specialist is responsible for providing detailed information regarding the product and service offered to customers. The prospective candidate is also responsible for managing surveys as well as for resolving customer service issues.

    Proficiency in remote support tools, help desk software, and CRM software are essential for this job position. The ideal candidate should possess excellent negotiating skills as well as conflict resolution abilities.

    Furthermore, the Customer Support Specialist should have strong time management skills, excellent communication skills, and the ability to manage multiple tasks.

    Check out this free Customer Support Specialist Job Description template.

These are the top 7 Job Descriptions for Customer Service industry.

Writing a precise job description plays an important role in making the best hiring decisions. Hence, the job descriptions should be very clear as well as engaging that convey all the information in regards to the customer service jobs. But writing job descriptions for the Human Resources professional can be very time consuming and tedious.

Jobsoid has simplified this tedious task for the Recruiters with a complete library of Customer Service industry job descriptions templates. We, with the help of the best HR Experts from the Customer Service industry, have written a comprehensive list of job descriptions exclusively for your business.

You can also customize these job descriptions as per your requirements or use them as they are. Moreover, using Jobsoid you can post job advertisements on famous job boards in just a few clicks.

Jobsoid will simplify your usual recruitment process in no time. You can sign up for a free recruiting account right away. Learn more about how Jobsoid’s incredible features will help you to hire the top talent.

Happy hiring with Jobsoid.

Read more: Top 5 Job Descriptions for Corporate Training Industry, Top 5 Job Descriptions for the Sales Industry, Top 5  Job Descriptions for Hospitality Industry, and a lot more.
Poonam Jamuni

Poonam Jamuni is a Digital Marketing Executive at Jobsoid. She graduated with a Master's degree in Engineering. During her free time, she loves reading blogs and growing her social media networks.